Refund & Return Policy

At Zenith Universal Ltd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.
  • Products must be returned with original packaging and tags attached.
  • Proof of purchase or order confirmation is required.

Certain items may not be eligible for return due to hygiene or safety reasons.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Please allow several business days for the refund to appear in your account depending on your bank or payment provider.

Shipping charges are non-refundable unless the item received was damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs of the product and packaging.

We will work quickly to resolve the issue through a replacement, exchange, or refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

We recommend using a trackable shipping service when returning items.

Non-Returnable Items

The following items may not be eligible for return:

  • Used or worn clothing items
  • Opened household products
  • Clearance or final sale items
  • Gift cards or promotional items

Contact Information

Business Name: Zenith Universal Ltd
Address: England, United Kingdom

For any shipping or delivery-related questions, please contact us through our website:

www.shopatzenith.co.uk